Services
Engineering Services, From First Call to Ongoing AMC
Every system Neptune delivers goes through the same six-stage process — consultation, design, installation, commissioning, maintenance and AMC support — so nothing is handed over until it's actually working correctly.
How we work
Six stages, one accountable team
1. Consultation
Understand the actual problem before any product is proposed.
2. System Design
Engineer the system to your capacity, water type and use case.
3. Installation
Professional installation coordinated around your site schedule.
4. Commissioning
Tested under real operating conditions before handover.
5. Maintenance
Scheduled preventive visits that catch wear before failure.
6. AMC / Service Support
Ongoing coverage with priority response and genuine spares.
In detail
What happens at each stage
1. Consultation
We start by understanding your water source, usage pattern and current pain points — low pressure, poor water quality, compliance pressure, high energy bills — before recommending anything. A site assessment covers existing infrastructure and future capacity needs, so the diagnosis comes first and the product second.
Learn more about Consultation2. System Design
Our engineers translate the diagnosis into a specified system — pump curves, treatment train, tank sizing, piping layout — sized against your actual flow, head and water chemistry, not the nearest catalog model. You receive a datasheet you or your consultant can review before anything is ordered.
Learn more about System Design3. Installation
Our own trained technicians install according to the approved design, using genuine components and standard commissioning practices. We coordinate with your site team, electrical contractor and civil work schedule so installation doesn't stall the rest of the project.
Learn more about Installation4. Commissioning
Every system is run and tested under real operating conditions — pressure, flow, water quality — before we consider it handed over. You get commissioning records and operating documentation so your team knows exactly how the system is meant to perform from day one.
Learn more about Commissioning5. Maintenance
Scheduled preventive maintenance keeps pumps, filtration media and treatment components performing at spec, catching wear or drift before it causes a failure. Visit frequency is set against your system's duty cycle and how critical it is to your operation.
Learn more about Maintenance6. AMC / Service Support
Annual maintenance contracts bundle preventive visits, priority breakdown response and genuine spares under a single agreement, so keeping the system running doesn't mean chasing multiple vendors when something goes wrong.
Learn more about AMC & Service SupportAMC coverage
What an AMC with Neptune actually covers
An AMC exists so uptime isn't left to chance between breakdowns. Coverage is structured around prevention first, response second.
- Scheduled preventive maintenance visits at defined intervals
- Priority breakdown response for AMC customers over non-contract calls
- Genuine OEM/Wilo spares, sourced through the authorized supply chain
- A single point of contact for the whole system, not one vendor per component
AMC at a glance
For AMC customers, ahead of non-contract calls
Sourced through the authorized OEM/Wilo supply chain, every time
Visit frequency set against your system's duty cycle, prevention first
Exact SLA figures are confirmed per contract tier — ask your Neptune contact for current AMC terms.
Get in touch
Two different reasons to reach out — two different paths
We keep these separate so existing customers get routed to support fast, and new enquiries get a proper site assessment.
Existing customer — need service or AMC support?
Report a breakdown, request a maintenance visit, or ask about renewing or upgrading your AMC. Our support team routes you straight to your assigned service engineer.
Contact SupportPlanning a new system?
Get a site assessment and quote for a new pumping, water treatment, pool, wastewater or hot-water system, designed from your actual requirements.
Request a QuoteKeep your system running the way it was designed to.
Whether it's a new installation or ongoing support for one we've already delivered, the same engineering team stays accountable.