Services · Stage 6 of 6
One Agreement Covers Prevention, Response and Genuine Spares
Annual maintenance contracts bundle preventive visits, priority breakdown response and genuine spares under a single agreement, so keeping the system running doesn't mean chasing multiple vendors.
AMC coverage
What an AMC with Neptune actually covers
An AMC exists so uptime isn't left to chance between breakdowns. Coverage is structured around prevention first, response second — and bundles the maintenance stage above into a single ongoing agreement.
- Scheduled preventive maintenance visits at defined intervals
- Priority breakdown response for AMC customers over non-contract calls
- Genuine OEM/Wilo spares, sourced through the authorized supply chain
- A single point of contact for the whole system, not one vendor per component
AMC at a glance
For AMC customers, ahead of non-contract calls
Sourced through the authorized OEM/Wilo supply chain, every time
Visit frequency set against your system's duty cycle, prevention first
Exact SLA figures are confirmed per contract tier — ask your Neptune contact for current AMC terms.
Get in touch
Two different reasons to reach out
We keep these separate so existing customers get routed to support fast, and new enquiries get a proper site assessment.
Existing customer — need service or AMC support?
Report a breakdown, request a maintenance visit, or ask about renewing or upgrading your AMC.
Contact SupportPlanning a new system?
Get a site assessment and quote for a new pumping, water treatment, pool, wastewater or hot-water system.
Request a Quote